Education Versus Training

Jack Prot

Many people don’t understand the difference between education and training. Education is giving out information and communicating to your trainees. Training is about practice and building skills. Today’s younger generation of employees wants to be trained, not educated. Problem is, if we don’t educate them before we train them, it […]

4 Advantages of a Wealth Creation Strategy

Jack Prot

It is impossible to create wealth if you do not have a strategy, and a good one at that. You may get rich from making wise decisions, from being at the right place at the right time or for other reasons, but you will not be wealthy. The difference between […]

Leadership Styles in the Classroom

Jack Prot

Leadership style is a broad term without a commonly accepted definition. In a sense, an individual’s leadership style is the sum total of the way in which the leader interacts with his or her followers. This includes the manner by which the leader provides overall direction as well as specific […]

Effective Leadership Skills – A Leader’s Core Strength

Jack Prot

What does it take to acquire effective leadership skills? First, you have to be good with people. Leadership is highly interpersonal, so many people skills are involved. To name a few: listening, accepting feedback, giving feedback and resolving conflict. These are skills you use with people, and you can learn […]

The Do’s and Don’ts of Successful Decision Making

Jack Prot

Decision-making always involves an element of risk. There is the possibility that a decision can end up being the wrong course of action. However by following some steps and avoiding others, successful decision making can be approached with more confidence and be more easily achieved. The “Do’s” of successful decision-making […]

Building Your Infrastructure to Sustain Your Service Strategy

Jack Prot

Ever wonder why so many customer service strategies are either short-lived or fail before they even get started? I mean think about it: how many companies do you patronize where you consistently (the operative word here is “consistently”) receive a positive and memorable buying experience? The type of buying experience […]

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